Our fees are based on AMA rates and may be updated without notice. Medicare rebates are available for eligible patients which are done the same day using HICAPS.
*Note Medicare rebate is subject to change.
Phone consults are also available for follow up patients only and charged at the same above rate. However, no Medicare rebate applies for phone consults.
For initial consults a $50 deposit for 1 hour consult will be taken (see above). $100 for 90 minutes. No exceptions. Double appointments will also need $100 deposit each appointment. (Double appointments at doctors discretion) (Deposits are Non-refundable). If you fail to attend appointment without notice or with less than 1 business days notice you will be asked to pay for the missed consultation in full before re-booking an new appointment.
For all follow up consultations less than 1 business days notice of cancellation or non attendance without notice will incur the full fee of the consult to be charged as a cancellation fee which must be paid prior to your next appointment. No exceptions. Extreme circumstances will be considered and will need to be proven to avoid this fee.
As a courtesy our receptionist will try to contact the patient 1 business day prior to the appointment to confirm attendance however ultimately it is the patient’s responsibility to remember their appointment time and keep their contact details updated. Cancellation fees will still apply if we are unable contact you for whatever reason.
IV vitamins prices will vary depending on the vitamin combination required to meet your needs. An informed consent form must be signed before the first IV vitamin infusion. There are no Medicare rebates for IV infusions.
Your tests may or may not be covered by Medicare. Check with the test providers about costs and do not engage any service or lab for a test without knowing exactly how much it costs or when the payment may be due.
The costs of tests and whether or not they are covered by Medicare or Private Medical Insurance is beyond the control of the doctors. The doctors do not request any tests that are unnecessary and will order tests covered by Medicare if indicated.
Please note we do not release results to a patient or third party before a follow up consult for that particular result.
Please note we are happy to administer IV nutrients on an initial consult as long as the patient has done a G6PD blood test and has recent kidney and liver function tests (less than 6 months old). You can also speak to our receptionist about doing these tests before you come in (PRIVATELY BILLED), if you have not done them. The doctor will still have to do a history and examination when you attend to ensure safety.
Complete Medicine is a private practice. All patients should make themselves aware of the fee schedule and expect to pay on completion of their appointment.
Bulk billing of a consultation with the doctors should not be expected under any circumstances.
Complete Medicine is strictly APPOINTMENT ONLY and does not cater for ‘Walk Ins’ or urgent medical matters outside of scheduled appointments. There are multiple medical centers in Liverpool to cover these needs.
Patients should see their regular G.P. for any urgent or emergency consultations.
We do not do insurance claims, work cover, centrelink or third party. We do not do medical certificates. Patients should see their regular G.P. for this. We are only interested in the patient’s health and getting them better.
Treatment is often not covered by the PBS and would have to be paid for in full.
Some treatments may be outside the parameters of conventional medicine in Australia however, treatment is supported by empirical knowledge and research data.
The potential benefits and side effects of treatments will be explained and treatment is considered safe.
Patients are free to discuss treatment with other healthcare practitioners and continue to see their regular GP and specialist.
Patients should ensure they arrive before and no later than their scheduled appointment time. New patients should arrive 15 minutes. New patient forms can also be downloaded/sent to you and completed at home before the appointment (this is the only way you will receive an initial appt) (see above).
All patients need to be prepared to wait beyond their scheduled appointment time if the treatment of the previous patient has run overtime.
Direct phone contact with the doctors is only available via an appointment and fees will apply. Please do not call Reception and ask to speak to the doctors as they are often unavailable during consultation hours. A message may however, be left with the receptionist advising them of the purpose of the call and the doctor may call you back depending on the situation. NO questions will be answered without a paid phone consult.
By seeing practitioners at Complete Medicine, patients must agree to change their lifestyle and habits to improve their health of their own free will.
T&C due to Covid-19 as of June 2021.
TERMS AND CONDITIONS CURRENT PATIENTS
- that the consult will not fully be covered by Medicare and I will pay the full fee and get a rebate from Medicare if eligible. Health fund rebates may not apply.
- that there is a cancellation fee for nonattendance or cancellation with less than 1 business days’ notice of follow up appointments.
********If I fail to attend my appointment without notice or with less than 1 business days’ notice I will be asked to pay for the missed consultation in full before re booking an appointment. Extreme circumstances will be considered and will have to be proven to avoid this fee.
- that I accept the patient terms and conditions on the website cnmedicine.com.au
- A $50-100 deposit will be taken when you book your initial appointment which is non-refundable(see terms and conditions).
- that some of the investigations ordered will not be covered by Medicare and would have to be paid for in full.
-that treatment is often not covered by the PBS and would have to be paid for in full.
-that some treatments may be outside the parameters of conventional medicine in Australia however treatment is supported by empirical knowledge and research data.
-the potential benefits and side effects of treatments will be explained and treatment is considered safe.
-that I am free to discuss this treatment with other healthcare practitioners and continue to see my regular GP and specialist.
-that I am agreeing to change my lifestyle and habits to improve my health of my own free will.
-that the doctor does not do insurance claims , Centrelink or medical certificates nor prescribe any drugs of addiction.
-that results of testing will NOT be released until a follow up consultation has occurred with us and results explained by the doctor.
-that if I require my results or records to be transferred to another doctor I will need to provide a transfer of medical records form from that doctor and a fee will need to be paid based on AMA rates $38 for 33 pages or less + $1.40 per page if more than 33 pages + GST.
- that follow up consultations costs are time based, privately billed and at the discretion of the doctor ;
15 minutes ; $85 (level B Medicare rebate) 30 minutes ; $170 (level C Medicare rebate) 45 minutes ; $255 (level D Medicare rebate) 60 minutes ; $340 (level D Medicare rebate)
******* During the Corona virus pandemic I will have to wear a mask during the consult and I will be temperature checked. The doctor has the right to refuse seeing me and I will be asked to get a coronavirus swab if I have any respiratory symptoms a or if I have a temperature of 37.5 or over on the day of the consult or I have been exposed to Corona virus recently.
Shop 8 / 170 George Street Liverpool
P: (02) 8798 2865 and 0406 215 175
F: (02) 8798 2817
Mon - Thurs: 9:00am - 5:30pm Fri: 9:00am - 1:00pm
Weekends and Public Holidays: Closed